From opening an account to making a withdrawal — we're here to help every step of the way.
Select a topic and get a detailed guide instantly.
Opening a new account, verifying your details, and setting up your profile.
Deposit rules and troubleshooting for Mobile Pay, Nagad, and Rocket.
How to withdraw, processing times, and common issues.
How to claim bonuses, wagering requirements, and the claim process.
What to do if you forget your password or have trouble logging in.
Games not loading, cancelled bets, and technical issues.
Two-factor authentication, account security & fraud reporting.
Guide to downloading, installing, and using the mobile app.
Click the "Register" button from the top menu. Fill in the form with your mobile number and password.
Enter the 6-digit OTP sent to your mobile. If you don't receive the code, wait 60 seconds and request a resend.
Add your name, date of birth, and preferred language. Entering your date of birth correctly is important for receiving birthday bonuses.
Once registration is complete, log in with your mobile number and password to access your dashboard.
Only one account can be created per mobile number. Creating multiple accounts may result in all of them being suspended.
| Payment Methods | Minimum | Maximum | Processing Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳300 | ৳50,000 | Instant | Active |
| Nagad | ৳300 | ৳50,000 | Instant | Active |
| Rocket | ৳300 | ৳30,000 BDT | Instant | Active |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 1–3 hours | Active |
Always use the correct reference number when making a deposit. Using an incorrect reference may result in the funds not being credited to your account. If this happens, contact support with a screenshot of your transaction.
Make sure the welcome bonus option is enabled when making your first deposit. Once a deposit goes through without a bonus, it cannot be added afterward.
Click the "Withdrawal" option from your dashboard, then select your preferred payment method.
Enter the withdrawal amount. The minimum withdrawal is 500 BDT.
Make sure your Mobile Pay/Nagad/Rocket number is correct. If funds are sent to the wrong number, recovering them can be very difficult.
Once submitted, funds will arrive within 15 minutes to 2 hours. During peak hours, it may take a little longer.
Once your withdrawal is processed, you'll receive an SMS and an in-app notification on your mobile.
Withdrawals are processed between 9 AM and 11 PM. Requests submitted after hours will be processed the following morning.
Once your deposit is confirmed, your bonus will be credited within 5 minutes. If it doesn't appear, refresh the page. If it's still missing, send your transaction ID to support.
Active bonuses can be cancelled from your account settings. However, any winnings associated with that bonus will also be forfeited.
In the "Bonus" section of your dashboard, you can see a progress bar showing the wagering status for each active bonus.
Expired bonuses are cancelled automatically. You'll receive an email or SMS reminder before they expire.
Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use that code to set a new password. Your password should be at least 8 characters and contain a mix of letters and numbers.
Enable 2FA to keep your account secure. An OTP will be sent to your mobile every time you log in, preventing anyone else from accessing your account.
If you suspect unauthorized access to your account, change your password immediately and notify us via live chat. Our security team will investigate within 24 hours.
For quick assistance: Contact us via live chat with a brief description of your issue and a screenshot. Average response time is 3 minutes.
Whatever the issue, the 6333 BDT support team is always ready. Reach us through any of the channels below.
The fastest way to get help. Average response time is just 3 minutes. Click the chat icon at the bottom right of your screen.
Available 24/7For complex issues, email us with a screenshot. You can usually expect a detailed response within 2–4 hours.
support@6333bdt.betJoin our official Telegram channel. Updates, offers, and direct support — all in one place.
9:00 AM – 11:00 PM
After joining an online betting platform, it's common to run into small issues — confusion about deposits, missing bonuses, or a forgotten password. These are all perfectly normal. 6333 BDT's Help Center was built for exactly this reason — so you never have to face a problem alone.
Many platforms communicate with users in English, which isn't convenient for a lot of users in Bangladesh. 6333 BDT-all support is provided in Bengali. Just say what you need in plain language — our team will understand and help you.
The most common issue during registration is not receiving the OTP, which is usually caused by a network problem. Wait 60 seconds, then try resending. If it still doesn't arrive, switch to a different network (e.g., from Wi-Fi to mobile data) and try again.
Another common issue is being unable to create a new account because a previous account already exists under the same number. In this case, try resetting your password on the login page to access the old account, or contact support for assistance.
Deposits via Mobile Pay or Nagad are usually instant. However, during peak traffic on the payment gateway, it may take 5–10 minutes. Please wait a moment instead of refreshing the page repeatedly. If the amount hasn't been credited after 30 minutes, contact us via live chat with your transaction ID and a screenshot.
The most common reason for a withdrawal being held up is an active bonus with incomplete wagering requirements. Go to the Bonus section on your dashboard to check if any bonus is active. If so, complete the wagering or cancel the bonus. Another reason could be an incomplete account verification — in that case, you'll need to upload a photo of your national ID.
6333 BDT-'s mobile app is available on both Android and iOS. Compared to a browser, the app offers faster loading and lets you know about the latest bonus offers first via push notifications. If you have trouble installing the app, enable the "Install from unknown sources" option in your phone's settings.
If you ever feel that betting is having a negative impact on your life, 6333 BDT's responsible gaming tools are there for you. Setting deposit limits, temporarily blocking yourself, or permanently closing your account — all of this can be done through support. Our Responsible Gaming Find out more on the page.
Simple answers to the most frequently asked questions.